Refund policy

BoostHero Refund Policy

At BoostHero, we want you to feel confident in every purchase. This Refund Policy explains when and how refunds are issued for digital products purchased through our website.

1. 5-Day Refund Window

You may request a refund within 5 days of the original purchase date. Refund requests submitted after this 5-day window will not be eligible, regardless of the reason.

2. Eligibility Requirements

To qualify for a refund, your request must meet the following conditions:

  • The request is submitted within 5 days of purchase
  • The product has not been substantially used, downloaded in full, or misused in a way that violates our Terms of Service
  • You provide your order number or proof of purchase
  • The purchase was made directly through BoostHero (not through a third-party reseller or partner)

3. How to Request a Refund

To request a refund, contact our support team at [email protected] with the following information:

  • Your full name and email used at checkout
  • Order number or receipt
  • Reason for the refund request

Our team will review your request and respond within 2–3 business days.

4. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • The 5-day window has passed
  • The product has been extensively downloaded, accessed, or used
  • The refund request is related to a change of mind after significant use
  • The product was obtained through a bundle, promotion, or discount explicitly marked as final sale
  • Evidence of abuse of the refund policy (e.g., repeated purchase-and-refund behavior)

5. Approved Refunds

If your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider's processing times.

6. Exchanges

If you experience a technical issue with a product, we encourage you to contact support first — we're happy to help troubleshoot or offer a replacement/exchange before a refund is processed.

7. Changes to This Policy

BoostHero reserves the right to update this Refund Policy at any time. Changes will take effect immediately upon posting to this page. Continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

8. Contact Us

For any questions about this Refund Policy, reach out to: [email protected]